Our Booking Terms And Conditions

This document constitutes your booking agreement terms with Marangu Treks & Safaris and our suppliers. Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport or any other booked service.

After clients confirmed their booking they receive an invoice with all details. In order to confirm our clients’ reservation, we require a 50% deposit payment of the itinerary cost and 100% upfront payment for airline tickets. The balance of payment is due 65 days prior to the commencement date of your itinerary. Bookings made within 65 days prior to departure are subject to full prepayment at the time of confirming the reservation.

All bookings are made with (MTS). By booking a tour (Kilimanjaro Tours and Safaris) with us you agree to the booking conditions below. Your booking will be accepted by us on this basis. The services to be included in your package are those you find in your tour itinerary.

You are required to pay a non-refundable deposit of 30 per cent per person per trip (camping) & 50 per cent per person per trip (lodging) for your booking to be confirmed.

Once we accept your booking you will receive a confirmation email. A contract will exist between us from the date we send you the confirmation email.
If you book within 7 days of departure the contract will be valid when we receive your deposit. Payment of the balance of the tour price is due on arrival in cash.

In order for us to confirm your tour with (MTS) you must provide all requested details with the balance of the tour price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions (for Mount Kilimanjaro and Mount Meru treks) and special nutrition. Your booking can not be confirmed without providing us with these details.

If you cancel your booking cancellation fees will apply. A cancellation is only possible in written way. If you cancel a trip: • At any time after your booking has been confirmed (MTS) retains 30 % (camping trips) or 50 % (lodging trips) non-refundable deposit We advise you to sign a cancellation insurance at the time of booking which will cover cancellation fees. If you leave a tour for any reason after it has commenced, we are not obliged to make any refunds for unused services. • 30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
Booking Amendments

If you wish to transfer from one tour to another you must notify us at least 50 days prior to the proposed departure date. If you notify us less than 50 days prior to the proposed departure date the refund policy applicable to cancellations will apply. No amendments are permitted to your booking within 7 days of departure.

Cancellation policy

In the event that you cancel your booking, in full or partially, for any reason whatsoever MTS will levy cancellation charges as defined in the section below.
65+ days before departure: deposit non-refundable
50-65 days before departure: 50% of the itinerary cost
0-50 days before departure: 100% of the itinerary cost
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, the extra costs involved to make changes are €150,-

Passports and visas

It is upon the guest to ensure that passports and visas are valid for the countries visited. Most nationalities can get a tourist visa on arrival in Tanzania at the border/airport ($50 per person, US Citizens $100 per person). This tourist visa is valid for a period of three months. You can also get your visa in advance at the embassy in your home country. Check the visa rules before you go. Passports should have at least six months of validity after the final day of travel. MTS cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.